General Terms and Conditions of Sale


1.1 These General Terms and Conditions of Sale govern the sale of electronic reputation services through Pelican Agency according to the version published at the time the transaction is finalized.

1.2 THE OWNER does not make sales of services to minors and the Customer assumes all responsibility resulting from any untrue information in this regard.

1.3 By making any purchase in the manner provided on the Site, the Customer declares that it has read all the information provided during the purchase process and fully accepts the General Conditions of Sale, Payment and Delivery.

1.4 The contract of sale of services concluded through the Site is governed by these general conditions of sale as well as, insofar as applicable, by the provisions of the Civil Code, to the extent not already expressly provided for herein.


2.1 In order to make purchases on the site, the Customer must choose the payment method they prefer.

2.2 The presentation of services on the Site constitutes an invitation to purchase. At the end of the purchase process will be shown a summary sheet of the data provided, the services selected, the payment methods chosen, and will be asked for final confirmation to the submission of the order.

2.3 The contract of sale will be considered concluded once payment has been made. Verified the regularity of the payment, the Service can be immediately downloaded by the Customer on its own Site.


3.1 THE HOLDER offers Users a service to be published on the User’s business page that allows its customers to review its business. This Service is marketed in the form of packages. The list and description of the Services offered can be found on the Site.

3.2 To use the service offered, you must have a Gmail account.

3.3 Once the service is purchased, we would not be able to tell if the program has been used, so no returns will be made.

3.4 Given the wide differentiation of devices that can be used, we do not provide program use assistance

3.5 Pelican Agency is in no way responsible for any damage, problem, mishap caused to the person or business for which the service is used.


4.1 There is no right of withdrawal in favor of the User.    

4.2 By purchasing, you agree that you will not receive any refunds and that you waive your so-called right of second thoughts under the regulations set forth in Article 59, Legislative Decree No. 206/2005. Pelican Agency does not provide refunds.                   


5.1 All prices shown on the site are inclusive of statutory VAT when required by applicable law. The HOLDER reserves the right to change its prices at any time in the future. Telecommunication costs required to access the Site are the responsibility of the Customer.

5.2 Payments are due immediately at the time of order and may be made by VISA and MASTERCARD credit cards, PayPal or via major payment applications.

5.3 The information transmitted is encrypted. Once the payment is confirmed by the Customer, the transaction is immediately charged after verifying the information. By confirming the information, the Customer authorizes The HOLDER to charge his/her Card for the amount related to the applied price. The Customer confirms that he/she is the holder of the Card to be charged and that he/she is entitled to use it. In case of error or inability to charge the Card the Sale is automatically terminated and the order cancelled.


6.1 Once payment has been made, the Customer will be sent an e-mail confirming that the order has been closed.

6.2 The purchased Service will be immediately downloadable by the Customer on its commercial site.


Disputes with the Customer relating to the validity, effectiveness, interpretation or execution of the contract shall be governed by Italian law and the Judicial Authority of the Court of Milan shall have exclusive jurisdiction.


8.1 The contract between The HOLDER and the Customer shall in any case be governed by the General Conditions in force at the time of conclusion of the contract, unless the amendment has been imposed by legal provisions, in which case it will also come for contracts already concluded. In the case of multiple payments, the General Conditions in force on the date of execution of the first payment shall apply.

8.2 The nullity or invalidity of any of the clauses of these General Conditions shall not affect the validity or effectiveness of the other provisions.

8.3 The HOLDER guarantees that their acceptance is clear and without reservation. For this purpose it will set a check box and a validation click. By validating, the Customer declares that he/she has read and accepts without limitation or reservation these General Terms and Conditions and any Special Terms and Conditions that may apply to a Product or Service.